Last updated: 25 August 2026
At Masala Kebab, Tuam, we want every customer to receive fresh, correctly prepared food.
If you receive a wrong, missing, damaged or poor-quality item, please contact us as soon as possible after receiving your order. We may request your order number, details of the issue and photographs where appropriate.
Where a genuine problem is confirmed, we may offer a replacement, partial refund or full refund, depending on the circumstances.
Because our food is prepared to order and is perishable, cancellations may not be possible once preparation has started.
Refunds will normally be made to the original payment method.
This policy does not affect your statutory consumer rights under Irish law.
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